Return & Exchange Policy

If you are not satisfied with your purchase, you may return your items for a refund. Items must be returned in sellable condition. To ensure customer hygiene and safety, items can only be returned for a refund if they are unopened, unused, and have all tamper-resistant seals, packaging, and cellophane intact.

We are unable to offer a refund or replacement on items that are not re-sellable and reserve the right to refuse non-compliant returns for health and safety purposes.

Personalised product and Gift Cards are excluded from our return policy. Items purchased with a gift card can only be accepted for an exchange or be returned for a gift card refund.

Our returns are FREE and trackable.

You have 28 days from the date you receive your order to return it for a refund.

Always contact BeautyBody support team before.

Once received by our distribution centre, it can take up to 10 working days for your products to be processed back, and refunds can take up to 10 working days to show on your account.

Please observe, BeautyBody do not refound any delayed orders.

Purchases made on the BeautyBody.co.uk website can only be returned using either the free returns option or by self-post. 

We cannot process refunds for any online orders returned to our physical shops.

If you receive a damage, faulty product or suffer an allergic reaction, please contact our support team in the first instance.

RETURNING A PRODUCT

International: Please note we do not offer free return for International order shipments.

BEAUTYBODY STORES RETURNS & EXCHANGE POLICY

Our in-store returns policy allows a full refund or exchange within 28 days of purchase, provided that goods are returned in their original condition, with unopened packaging and accompanied by a till receipt.

Items must be returned in a sellable condition. Customer hygiene and safety is paramount, items can only be returned for a refund if they are unopened, unused and with all tampers resistant seals, packaging and any cellophane intact.

We are unable to offer a refund or replacement on items that are note re-sellable and reserve the right to not return non-compliant returns for health and safety purpose.

Personalised product and Gift Cards are excluded from our return policy. Items purchased with a gift card can only be accepted for an exchange or be returned for a gift card refund.

RESPONSIBILITY

We recommend a photograph is taken of the item prior to returning it if you are concerned about damage during its return journey, and we recommend you keep your proof of return until the refund has been processed as it may be required.

Please note that we do not accept returns of personalised products.

Free Gift must also be returned before your refund can be processed. If the free gift is not returned, we reserve the right to deduct the value of the free gift from your refund.

We do not accept returns after the applicable return period.

WARRANTY *

BeautyBody UK gives you 3 years warranty on all our electrical products from the date of phurcase.

*Please note that we reserve the right not to accept orders from customers with unusual or suspicious returns behaviour and used products or returns ineligible for a refund will not be shipped back.