Terms & Conditions

Our agreement

These Terms and Conditions (the “Terms”) are the Terms which apply when you access the website https://www.beautybody.co.uk (the “Website”) or place orders to purchase any of the products made available to you on the Website or any other application made available by BeautyBody such as the BeautyBody App (the “App”). Any reference to “we”/”us”/”our”/”BeautyBody/BeautyBody UK/BeautyBody London”

Any reference to “you”/”your” means you, the user of the Website or App, as relevant.

By accessing this Website or when you place orders to purchase any of the products on the Website or App, as relevant, you agree to be bound by these Terms.

We also recommend you view our Privacy Policy.

If you have any questions, complaints or comments on this Website or App, as relevant, please contact us.

Information about us

Promotion Codes

From time to time we issue Promotion Codes. We have a Promotion Code box situated at the “Order Summary” page where codes can be entered. You must take care when entering codes as they are case and space sensitive. You may only redeem one code at a time so we advise you to choose the promotion best suited to your purchase.

Please view Promotion Code exclusions and information.

If you have any questions about the use of Promotion Codes please contact our Support Team.

Promotion code exclusions

Unless otherwise stated, Promotion Codes exclude all discounted items, electrical items, Gift Vouchers, Gift Voucher boxes, 3 for 2 offers, Subscribe & Save, Delivery charges, 10% off Brand You Love,cannot be used in conjunction with any other form of discount.

Registering for a personal account and subscribing to BeautyBody emails

You must be over 16 to register for a personal account on the Website or App, as relevant, subscribe BeautyBody emails and/or place an order with BeautyBody.

Some of the products that we sell may be considered more appropriate to adults and could be subject to age or other restrictions in some countries. You must comply with all applicable laws and regulations of the country for which the products are destined for delivery. We will not be liable or responsible if you break any such law. By placing an order with us, you are confirming that you are of the appropriate legal age to purchase the items. If we discover that you are not legally entitled to order certain products, we will not be obliged to complete the order.

To order products using the Website or App, you have the option to register for a personal account or you may pay using other third party accounts. Any personal data that you provide us with during the registration process will be stored in accordance with our Privacy Policy, and may not need to be re-entered with each new order.

You will need to supply us via the online registration form with certain information including: your email address, first name, surname, password, billing address and, where applicable, a different delivery address. Once you click on the “Continue” button this information will be stored in our customer database. You can access, update or correct your personal account details via the “My Account” section of the Website or App. We will only use the stored data in accordance with our Privacy Policy.

You are responsible for maintaining the confidentiality of your password and email address and are responsible for all activities that are carried out under them. We do not have the means to check the identities of people using the Website or App to confirm it corresponds with the account holder’s details and will not be responsible for losses suffered by you where your password or email address is used by someone else unless this is due to our negligence. You agree to notify us immediately if you become aware or suspect any unauthorised use of your password or email address.


Changes to Terms

We reserve the right to change or modify these Terms including for legal, regulatory or security reasons at any time. Whilst we will flag changes on the Website or within the App and/or send emails in relation to major changes, it is your responsibility to check the Terms for changes. If you do not agree to any of the Terms, then you can simply stop using the Website or App at any time. If you continue to use the Website or App without accepting the current Terms your continued use of the Website or App indicates your agreement to be bound by these Terms and Conditions.

If you have any questions, concerns, or comments about our Terms please contact us.

We would encourage you print a copy of these Terms when you accept these either during the set up of your account or during the order process in case of any future change to these Terms.

The ordering process and order confirmation

Your order via our online purchase order form constitutes an offer to us to buy the products you select from the Website or App. All orders are subject to availability and to acceptance by us. If we cannot accept your order, you will be notified by e-mail and you will have the option either to wait until the item is available from stock or cancel your order. This may be because the product is unavailable or because we have identified an error in the price or description of the product. We reserve the right to refuse to accept an order. All communications will be addressed to the email address you supply when you register.

By placing an order for the delivery of goods via the Website or App:

• For orders fulfilled by BeautyBody, you are making an offer to BeautyBody to deliver the goods described in your order under the Terms of the order.

You may select items from our range of products, details of which will be added to the “Shopping Cart” by clicking on the “Add to Cart” button. Before placing an order, you can view and amend your order details at any time by clicking on the “Shopping Cart”.

By clicking on “Pay by Card” (or equivalent button for other payment methods) at Checkout, you submit an offer to buy the goods in the Shopping Cart.

Once you have placed an order for goods (and delivery if applicable) you will automatically be sent an email confirming receipt of your order (the “Confirmation Email”) with a summary of the details of your order, which we recommend you print out and keep for your own records. The Confirmation Email does not constitute our acceptance of your order; it merely records the fact that BeautyBody has received your order. Please check that all details in the Confirmation Email are correct. If not, or if you do not receive a Confirmation Email please contact our Support Team.

BeautyBody will send a second email when we despatch your goods which shall constitute our acceptance of your order (the “Acceptance Email”) at which point a binding contract of sale for products will be concluded between you and us.
We will retain a record of all orders accepted by us. You can find details about your recent orders by logging into your Account via the Website or the App.

Resale of a product

The products sold on the Website or App, as relevant, are not for re-sale or distribution. We reserve the right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of this provision.

Your use of the Website or App

By accepting the Terms, you confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times.

You agree that in using the Website or App, as relevant, you will not: (i) use the Website or App in any way that causes, or is likely to cause the site or access to the site to be interrupted, damaged, or impaired in any way; (ii) use the Website or App for any purpose that could damage the name of BeautyBody or any goodwill attached to the Website or App; (iii) use the Website or App for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party; (iv) access or attempt to access the accounts of other users or attempt to penetrate the Website or App security measures; nor (v) use the Website or App for any purpose other than your personal use.

We reserve the right to suspend, restrict or terminate your access to the Website or App at any time without notice if we have reasonable grounds to believe that you have breached any of these restrictions or if we suspect fraudulent account activity or behaviour. This shall not limit our right to take any other action against you that we consider appropriate.

Prices, delivery charges and payment

The price of a product shall be as stated on this Website or App at the time you place your order except in the case of obvious error. We try and ensure that all prices on our Website or App are accurate but errors may occur. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price, if we notify you before we despatch the item to you. In those circumstances, we will inform you of the correct price as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel no payment will be taken; or if payment has already been taken, it will be refunded.

All orders are despatched within the UK & EU, so you may be charged additional taxes or duties if you live outside of the EU.

BeautyBody offers you secure online payments by creditcard as: Visa, Mastercard, American Express..

You confirm that the payment credentials being used are yours. Your payment credentials will be subject to validation checks and authorisation by our payment processing provider.

Fraudulent payment credentials will be reported to the relevant authorities. If the issuer of your payment credentials refuses to authorise payment, we will not accept your order and we will not be responsible for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.
We are not responsible for any charges or other amounts, such as transaction or conversion fees, which may be applied by your card issuer or bank or payment method provider as a result of our processing of your payment in accordance with your order.

Delivery and ownership

We accept orders for delivery to most countries. Unless otherwise stated, delivery will be made from our warehouse/our suppliers to the address provided by you. For orders fulfilled by BeautyBody we will endeavour to despatch the product to you within three working days of you placing your order and in any event within 5 working days beginning on the day after you place your order.

If we are unable to despatch the product within that time we will email to let you know and to give you an estimated delivery date. In these circumstances we will offer you a new product or a value check.

BeautyBody do not ”refound” any delayed orders.

Responsibility for the product remains with us until the goods have been delivered to the delivery address specified by you in your order. We accept no liability where you provide an incorrect delivery address or where you fail to collect the goods from the delivery address which you specified.

If for any reason you do not receive your delivery, please note that we will only consider claims for lost items sent:

• 30 days after the latest due date for UK/EU orders.

• 60 days after the latest due date for International orders to Israel and Iceland.

Additionally, we will not accept liability for lost orders if you select for your parcel to be left in a safe place or with a neighbour. BeautyBody is not liable for any lost, damaged or stolen package claims of orders addressed to a parcel forwarding company. BeautyBody is under no obligation to offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company.

We want you to be happy with your purchase from us. If you are unhappy with the product in any way (for example if there is obvious damage to the item from transport or packaging damaged during transport) please contact our Support Team as soon as possible.

Cancellation, returns and refunds

You have certain rights under the law. These include:

• that any products supplied by us will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Website;
certain remedies if a product is defective; and
• a right to cancel your order within 30 days, beginning the day after the day on which you receive the product, and to receive a full refund, if the product is defective. This right is subject to certain conditions and exceptions (see “Return of faulty goods” below).

View our full returns policy,

We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.

Purchases made on the www.beautybodyco.uk website can only be returned using either the free returns option or by self-post. We cannot process refunds for any online orders returned to our physical shops.

If you have registered your return using our returns service and only have the option to ‘self-post’ or if you are returning an electrical product within guarantee, please forward us your returns receipt and we will reimburse the returns postage up to a maximum of £10. The refund of delivery charges is made by us.

Please return the Product in suitable packaging to ensure it reaches us in good condition and obtain proof of postage, as well ensuring that your product is insured as we will not be held responsible for any product that is damaged or lost during its return to us.

Please ensure that you also return any free gifts that are associated with your return items or the related order. If the free gift isn’t returned, then we reserve the right to not refund the cost of the items that have been returned, and/or deduct the value of the free gift from your refund.

Please note that we do not accept returns of personalised products.

Please note that if you fail to take reasonable care of returned products, or fail to return the product to us, we will be entitled to make a claim against you for any losses which we suffer.

Please note that we reserve the right not to accept orders from customers with unusual or suspicious returns behaviour.

Return of non-faulty goods

We do not refound non-faulty products only damage items.

BeautyBody UK In-store terms and conditions

Our in-store returns policy allows a full refund or exchange within 28 days provided that goods are returned in their original condition, with unopened packaging and accompanied by a till receipt.

Goods without a receipt cannot be returned.

Refunds will be made against the original form of tender.

The following items are non-refundable and cannot be exchanged – personalised items such as engraved fragrances, hair accessories, gift cards or vouchers, and items that have been opened and/or removed from their original packaging.

Purchases made on the www.beautybody.co.uk website can only be returned using either the free returns option or by self-post. We cannot process refunds for any online orders returned to our physical shops.

This policy does not affect your statutory rights.

If you require further information please contact our Support Team.

Customer Complaints Handling Policy

BeautyBody is committed to provide an excellent customer experience and service at all levels. We have a Complaints handling policy to ensure that all complaints are handled as efficiently and effectively as possible.
As a customer you are entitled to make a complaint to us. The following outlines our policy and procedures for the handling of verbal and written complaints. We want to resolve your complaint as soon as possible; please contact our customer service team (support@beautybody.co.uk) and we’ll do our best to fix any problems you may be having as soon as possible.

Our responsibilities

• To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint.
• To ensure that our complaints procedure is fully accessible so that people know how to contact us to make a complaint.
• To make sure that everyone at BeautyBody knows what to do if a complaint is received.
• To make sure all complaints are investigated fairly and in a timely way
• To keep customers informed as to the progress of their complaint and the expected timeframe for resolution.
• To undertake quarterly reviews of complaints received to improve our standard of customer care.

Handling your complaint

• Upon receiving a verbal or written complaint that has not already been resolved by the Support Team at

BeautyBody, the customer will receive a written acknowledgement within 5 working days. The response should detail the complaint handling procedure and provide approximate timelines and expectations for the investigation and future responses.
• The complaint will be passed to a senior member of staff at BeautyBody who will try to resolve the complaint within 10 working days.
• After the complaint has been investigated in full and an outcome and action decision has been arrived at, the senior member of staff will send a final response to the customer.

You agree to waive your right to be identified as the author of the content and your right to objective to derogatory treatment of the content.

We may have to disclose your identity to a third party who claims that content posted or uploaded by you to our Website or App constitutes a violation of their intellectual property rights or privacy rights.

Although we make reasonable efforts to update the information on Website and App, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website or App is accurate, complete or up to date.

With current technology it is not possible to develop and operate computer programs (software) and data processing systems (hardware) entirely without error, or to rule out any unpredictable events in connection with the internet. We provide no guarantee for the constant and uninterrupted availability of the Website or App.

We are not responsible for:

• Losses not caused by our breach;
• Indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of entering into this agreement, for example loss of profits or loss of opportunity;
• Failure to provide the Website or App or to meet any of our obligations under this agreement where such failure is due to Events Beyond Our Control;
• Loss of revenue;
• Loss of business.

“Events Beyond Our Control” means any cause beyond our reasonable control which prevents us from providing the Website or App or fulfilling any of our other obligations under this agreement and includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident, terrorist activity and acts of God.

We are not responsible for other websites which we link to. As a convenience to you, the Website or App may include links to other websites or material which is provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the content of those websites or resource and we accept no responsibility for the availability, suitability or content of such websites and nor do we review or endorse them or any views expressed within them.

We will not be responsible for the privacy practices or content of such websites nor will we be responsible for any damage, loss or offence caused or alleged to be caused that may arise from your use of them.

Copyright and other intellectual property rights

Your use of the Website or App grants no rights to you in relation to copyright, design rights, trade marks or other of our intellectual property rights (or the intellectual property rights of third parties).

We provide the Website and App to you solely for your personal, non-commercial use. You may electronically copy and print only those areas of the Website or App which are required in the process of using the Website or App as a shopping resource. The content of the Website or App may not be used for any other purpose without our express written permission.

Other than in relation to links to third party websites, we are the owners of all intellectual property rights in the Website or App and in the material published on it, including all brand names and trade marks. All such rights are reserved and nothing in these Terms will be interpreted as giving you ownership or rights in such intellectual property or the data contained therein.

Instore Services

Reservation Policy

Use of your personal data
The personal data provided in this form is intended for use by BeautyBody to reserve the beauty service in the selected store and to follow up on it. This data may be shared with the companies that perform the services in question in BeautyBody stores for the same purposes.
To learn about our practices regarding the collection, use and communication of your personal data, to exercise your rights of access, rectification and deletion, to modify your options regarding commercial prospecting or to organize the fate of your data after your death, and to learn about the other rights you have, please read our Terms and Conditions, accessible at any time at the site or by going to: https://www.beautybody.co.uk